Privacy Policy

This Privacy Policy explains how Socialplayclub collects, uses, and protects information inside our social casino universe. Everything you do on the platform is powered by virtual currency with zero cash value, yet we still treat your personal data with enterprise-grade care.

Virtual Currency Model

Socialplayclub does not accept deposits, pay out winnings, or provide any channel for real-money gambling. All spins, boosts, and cosmetics use sandbox credits that remain locked inside the experience. Understanding this distinction helps clarify that the data we collect is used to run a community product, not a financial service.

Data We Collect

• Account identifiers: username, email, and optional profile info you submit.
• Gameplay telemetry: session times, device type, browser version, feature usage, and cosmetic preferences.
• Support content: messages you send to our help desk or bug-report forms.
• Cookies & local storage: lightweight tokens that keep you signed in and remember preferences such as language or accessibility toggles.

How We Use Information

• Authenticate you and keep your profile synchronized across devices.
• Balance the virtual economy, award achievements, and detect abusive behavior.
• Deliver updates, patch notes, and optional promotional emails (opt out any time).
• Provide human support when you submit tickets or feedback.
• Generate anonymized analytics so we know which modes to improve next.

We rely on legitimate interest, contract fulfillment, or your explicit consent as the legal bases for this processing. Whenever we ask for additional permissions, we explain why in plain English.

Service Providers & Sharing

• Hosting partners keep the platform online and encrypted.
• Analytics vendors help us understand aggregated behavior trends.
• Email delivery partners send transactional notices and newsletter opt-ins.

Each vendor signs data-protection agreements, processes information only on our instructions, and may not reuse your data for their own marketing.

Security & Safeguards

• TLS encryption for data in transit and hardened storage with access controls.
• Role-based permissions so only vetted staff can view support records.
• Regular audits plus automated monitoring to detect suspicious logins.
• Mandatory privacy training for every team member with production access.

Retention & Deletion

We keep account data while you actively use Socialplayclub. If you request deletion or remain inactive for a prolonged period, we either anonymize or securely erase records unless we must keep limited information for legal, fraud-prevention, or dispute reasons.

Cookies & Similar Technologies

Cookies remember your language, animation settings, and whether you closed certain popups. You can disable cookies in your browser, but doing so may log you out more frequently or reset preferences. We never place third-party advertising cookies.

International Access

Servers are primarily located in the European Union. If you connect from another region, your information may be transferred to the EU or other jurisdictions with equivalent safeguards. We rely on standard contractual clauses where required.

Your Rights

• Request a copy of the information we store about you.
• Ask us to correct inaccurate or outdated details.
• Withdraw consent for marketing at any time.
• Request deletion; we will comply unless retention is legally necessary.
• Appeal to your local data-protection authority if you believe your rights were infringed.

To action any of these rights, email support@socialplayclub.games from the address linked to your account so we can verify you.

Policy Updates

We update this notice whenever we add major features or adopt new legal requirements. The version date appears at the top of this page, and material changes are highlighted inside the lobby newsfeed before they take effect.

Contact

• Email: support@socialplayclub.games
• Subject line suggestion: “Privacy request – username”

Thank you for trusting Socialplayclub with your time and creativity. We will continue shipping immersive experiences without compromising on transparency or control over your personal information.